Thomas Brown Enterprises
520 West Halsey, Maryville, MO 64468
Wholesale Products Division
Gift Shop Program

Guarantees & Warranties

#1 GENERAL GUARANTEE: All our products come with a 10 day, 100% money back guarantee provided the product is returned in like new condition along with original packing. Refund consists of original purchase price only and does not include any shipping and handling charges.

#2 LIMITED LIFETIME FASHION JEWELRY GUARANTEE: Fashion jewelry is unconditionally guaranteed for life! You may return any costume jewelry item for immediate replacement or repair even if gem or simulation is missing, and even if damage was caused by your own negligence! This is the most dramatic jewelry guarantee possible, and we back it 100% for life. Simply return the jewelry item postage prepaid to Customer Satisfaction (see below), with the Guarantee Certificate that accompanied the item. Include $7.50 per item to cover cost of handling, return postage and insurance. Replacement will include a new Guarantee Certificate. This guarantee covers all costume jewelry of up to and including $49.95 retail value. This guarantee does not cover any 10k , 14k gold, genuine diamond, sterling silver or cubic zirconia.

#3 FINE JEWELRY LIMITED GUARANTEE:
1) Our Fine Jewelry is guaranteed to be as described.
2) If not completely satisfied, return merchandise within five (5) days of delivery for replacement or full refund (excluding shipping charges).
3) Jewelry must be returned in its original condition and with the original sales receipt.

IMPORTANT NOTES ON FINE JEWELRY:

IMPORTANT NOTE: For Guarantees #4 through #6 - Before returning quartz analog watches or clocks, please make sure the problem is not simply dead batteries (not covered by the guarantee)

#4 TWO YEAR LIMITED MECHANICAL AND LCD WATCH GUARANTEE: We will repair, at no charge, the mechanism of any watch purchased from us which proved defective within 2 years of pruchase date. Simply return the watch postage prepaid to Customer Satisfaction (see below) with the Guarantee Certificate that accompanied the watch. Include $5.00 per item, to cover cost of handling, return postage and insurance. This Guarantee does not cover watches subjected to unauthorized repair, modification or abuse. This Guarantee does not cover broken crystals or worn watch bands. To replace either, remit an additional $2.50 for crystal, or leather, or plastic watch band with your Certificate. To replace metal, special decorative or jeweled ladies' watch bands write Customer Satisfaction for a price quote. This guarangee does not cover analog quartz watch (See Quartz Analog Guarantee below). This guarangee does not cover watches that have their own Manufacturer's Guarantee and service center locations included with each watch..

#5 ONE YEAR LIMITED QUARTZ ANALOG WATCH GUARANTEE: Your quartz analog watch is guaranteed for 1 year from date purchased against any failures due to defective materials or workmanship and will be repaired or replaced* provided the watch has not been abused or subjected to unauthorized repair or modification. To have your watch repaired under this guarantee, simply return the watch with $7.50 per item, to cover handling, return postage and insurance, along with the Guarantee Certificate to Customer Satisfaction (see below). To replace bands or crystals that are broken or worn, remit an additional $2.50 each with your Guarantee Certificate. To replace metal, special decorative or jeweled ladies' watch bands write Customer Satisfaction for a price quote. This guarantee does not cover watches that have their own Manufacturer's Guarantee and service center locations included with each watch. .

#6 ONE YEAR MECHANICAL OR QUARTZ WALL CLOCK GUARANTEE: We will repair, at no charge, the mechanism and actual movement of a wall clock if it proves defective within 1 year of purchase date. Simply return the wall clock, postage prepaid and insured to Customer Satisfaction (see below) with the Guarantee Certificate that accompanied the wall clock. Include $12.50 per item, to cover handling, return postage and insurance. This guarantee does not cover any glass or wood facings, nor wall clocks subjected to unauthorized repair, modification or abuse.

#7 THREE YEAR LIMITED CUBIC ZIRCONIA COSTUME JEWELRY WARRANTY: Your Cubic Zirconia costume jewelry is guaranteed for 3 years from purchase date provided the CZ stone is not missing. Simply return the item, postage prepaid and insured, with the Guarantee Certificate and your check or money order for $5.00 per item, to cover handling and return insured postage to Customer Satisfaction (see below).

#8 ONE YEAR 35-MM CAMERA LIMITED WARRANTY: Your 35mm camera is warranted to be free from original defects in workmanship and materials for 1 year from purchase date. Note: This warranty does not cover any damage that might be caused by abuse or improper use. Your camera will be repaired or replaced*. Simply return the camera, postage prepaid and insured to Customer Satisfaction (see below), with the Warranty Certificate, acopy of your invoice or sales receipt and your check or money order for $5.00 per item, to cover handling, return postage and insurance.

RETAIL VALUE OF EACH ITEM: Every product is shown with a "SUGGESTED RETAIL VALUE". This dollar amount is intended only to provide a general index of the item's value. Since there may be considerable differences in the prices charged from store-to-store due to competitive and other local factors, it is impossible to establish prices on particular items that would be accurate under all conditions. Our objective in assigning these prices is to provide an approximate guide to item values. Every effort has been made to suggest prices that are both moderate and realistic in relationship to comparable items in a wide coss-section of retail stores across the nation.

SUBSTITUTIONS: We reserve the righ to update model designs, or substitute models or colors whenever these changes represent an equal or better value for our customers. Items illustrated are actual photos of the products available at the time of placement. An updated version may be substituted at a later date. Products depicted on packaging may vary slightly from the actual product because of this updating, or because the manufacturer packages several models of a product in one style box. All the sizes of products indicated are approximations . Although our staff of proofreaders works diligently to ensure the accuracy fo copy descriptions and prices. we reserve the right to correct typographical errors.

BIRTHSTONES AND COLORS: January - Garnet
  January
February
March
April
May
June
Garnet
Light Purple Amethyst
Blue/Green Aquamarine
Diamond
Emerald
Pearl
July
August
September
October
November
December
Ruby
Light Green Peridot
Blue Sapphire
Multi-Color Opal
Golden Topaz
Turquoise or Blue Zircon

FINAL NOTE: All replacements are subject to item availability. If exact replacement is not available, replacement will be a comparable item of at least equal value.

Customer Satisfaction, P.O. Box 1600 Woodland Hills, California 91365