Thomas
Brown Enterprises
520 West
Halsey, Maryville, MO 64468
Wholesale Products Division
Gift Shop Program
Guarantees & Warranties
#1 GENERAL GUARANTEE: All our products
come with a 10 day, 100% money back guarantee provided the product is returned
in like new condition along with original packing. Refund consists of original
purchase price only and does not include any shipping and handling charges.
#2 LIMITED LIFETIME FASHION JEWELRY
GUARANTEE: Fashion jewelry is unconditionally guaranteed for life! You may
return any costume jewelry item for immediate replacement or repair even if gem
or simulation is missing, and even if damage was caused by your own negligence!
This is the most dramatic jewelry guarantee possible, and we back it 100% for
life. Simply return the jewelry item postage prepaid to Customer Satisfaction
(see below), with the Guarantee Certificate that accompanied the item. Include
$7.50 per item to cover cost of handling, return postage and insurance.
Replacement will include a new Guarantee Certificate. This guarantee covers all
costume jewelry of up to and including $49.95 retail value. This guarantee
does not cover any 10k , 14k gold, genuine diamond, sterling silver or cubic
zirconia.
#3 FINE JEWELRY LIMITED GUARANTEE:
1) Our Fine Jewelry is guaranteed to be as described.
2) If not completely satisfied, return merchandise within five (5) days of
delivery for replacement or full refund (excluding shipping charges).
3) Jewelry must be returned in its original condition and with the original
sales receipt.
IMPORTANT NOTES ON FINE JEWELRY:
IMPORTANT NOTE: For Guarantees #4 through #6 - Before returning quartz analog watches or clocks, please make sure the problem is not simply dead batteries (not covered by the guarantee)
#4 TWO YEAR LIMITED MECHANICAL AND LCD WATCH GUARANTEE: We will repair, at no charge, the mechanism of any watch purchased from us which proved defective within 2 years of pruchase date. Simply return the watch postage prepaid to Customer Satisfaction (see below) with the Guarantee Certificate that accompanied the watch. Include $5.00 per item, to cover cost of handling, return postage and insurance. This Guarantee does not cover watches subjected to unauthorized repair, modification or abuse. This Guarantee does not cover broken crystals or worn watch bands. To replace either, remit an additional $2.50 for crystal, or leather, or plastic watch band with your Certificate. To replace metal, special decorative or jeweled ladies' watch bands write Customer Satisfaction for a price quote. This guarangee does not cover analog quartz watch (See Quartz Analog Guarantee below). This guarangee does not cover watches that have their own Manufacturer's Guarantee and service center locations included with each watch..
#5 ONE YEAR LIMITED QUARTZ ANALOG WATCH
GUARANTEE: Your quartz analog watch is guaranteed for 1 year from date
purchased against any failures due to defective materials or workmanship and
will be repaired or replaced* provided the watch has not been abused or
subjected to unauthorized repair or modification. To have your watch repaired
under this guarantee, simply return the watch with $7.50 per item, to cover
handling, return postage and insurance, along with the Guarantee Certificate to
Customer Satisfaction (see below). To replace bands or crystals that are broken
or worn, remit an additional $2.50 each with your Guarantee Certificate. To
replace metal, special decorative or jeweled ladies' watch bands write Customer
Satisfaction for a price quote. This guarantee does not cover watches that have
their own Manufacturer's Guarantee and service center locations included with
each watch. .
#6 ONE YEAR MECHANICAL OR QUARTZ WALL CLOCK GUARANTEE: We will repair, at no charge, the mechanism and actual movement of a wall clock if it proves defective within 1 year of purchase date. Simply return the wall clock, postage prepaid and insured to Customer Satisfaction (see below) with the Guarantee Certificate that accompanied the wall clock. Include $12.50 per item, to cover handling, return postage and insurance. This guarantee does not cover any glass or wood facings, nor wall clocks subjected to unauthorized repair, modification or abuse.
#7 THREE YEAR LIMITED CUBIC ZIRCONIA COSTUME JEWELRY WARRANTY: Your Cubic Zirconia costume jewelry is guaranteed for 3 years from purchase date provided the CZ stone is not missing. Simply return the item, postage prepaid and insured, with the Guarantee Certificate and your check or money order for $5.00 per item, to cover handling and return insured postage to Customer Satisfaction (see below).
#8 ONE YEAR 35-MM CAMERA LIMITED WARRANTY: Your 35mm camera is warranted to be free from original defects in workmanship and materials for 1 year from purchase date. Note: This warranty does not cover any damage that might be caused by abuse or improper use. Your camera will be repaired or replaced*. Simply return the camera, postage prepaid and insured to Customer Satisfaction (see below), with the Warranty Certificate, acopy of your invoice or sales receipt and your check or money order for $5.00 per item, to cover handling, return postage and insurance.
RETAIL VALUE OF EACH ITEM: Every product
is shown with a "SUGGESTED RETAIL VALUE". This dollar amount is
intended only to provide a general index of the item's value. Since there may
be considerable differences in the prices charged from store-to-store due to
competitive and other local factors, it is impossible to establish prices on
particular items that would be accurate under all conditions. Our objective in
assigning these prices is to provide an approximate guide to item values. Every
effort has been made to suggest prices that are both moderate and realistic in
relationship to comparable items in a wide coss-section of retail stores across
the nation.
SUBSTITUTIONS: We reserve the righ to
update model designs, or substitute models or colors whenever these changes
represent an equal or better value for our customers. Items illustrated are
actual photos of the products available at the time of placement. An updated
version may be substituted at a later date. Products depicted on packaging may
vary slightly from the actual product because of this updating, or because the
manufacturer packages several models of a product in one style box. All the
sizes of products indicated are approximations . Although our staff of
proofreaders works diligently to ensure the accuracy fo copy descriptions and
prices. we reserve the right to correct typographical errors.
| BIRTHSTONES AND COLORS: January - Garnet |
||||
| January February March April May June |
Garnet Light Purple Amethyst Blue/Green Aquamarine Diamond Emerald Pearl |
July August September October November December |
Ruby Light Green Peridot Blue Sapphire Multi-Color Opal Golden Topaz Turquoise or Blue Zircon |
|
FINAL NOTE: All replacements are subject
to item availability. If exact replacement is not available, replacement will
be a comparable item of at least equal value.
Customer Satisfaction, P.O. Box 1600 Woodland Hills, California 91365